Compliments & Complaints
We take your compliments and complaints seriously because they allow us to serve our customers better. First of all, we ask you to contact us so we can discuss the matter with you and do what we can to help find a solution.
If we can’t figure out what to do, All NDIS service providers in Australia are overseen by the NDIS Quality and Protection Commission. Part of the job is dealing with complaints.
And if you want to find out more you can visit the NDIS Commission website at www.ndiscommission.gov.au or call 1800 035 544.
How to make a complaint
Samantha Jenkinson been appointed as Commissioner for The NDIS Quality & Safeguards Commission offices in Western Australia.
The address of the company is Level 1, 200 St. Georges Terrace, Perth, WA 6000.
By clicking this link: https://www.ndiscommission.gov.au/about/complaints, you may view them online.
Further Information
If an Interpreter is required
You may reach us at 131 450 or online at www.tisnational.gov.au.
Use the National Relay Service to get in touch with the Quality and Safeguarding Commision if you’re deaf, hard of hearing, or have trouble speaking.
Visit www.relayservice.gov.au or call the help line at 1800 555 660 for additional information.
Western Australia Consumer Protection
- Telephone: 08 6552 9596, or 1300 30 40 54
- Email: consumer@dmirs.wa.gov.au
- Website: commerce.wa.gov.au/consumer-protection
Commonwealth Ombudsman
- Telephone: 1300 362 072
- Email: ombudsman@ombudsman.gov.au
- Website: ombudsman.gov.au
Health and Disability Service Complaints Office, an independent and Impartial Statutory Complaints Authority in WA, has been replaced when it comes to complaints about disability providers:
HaDSCO
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Fax: (08) 6551 7630
Email: enquiries@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth, WA 6838.
Office address: Level 2, 469 Wellington Street, Perth, WA 6000
Our mission is to make care and support an enjoyable experience.
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NDIS Disability Services
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Smiles Care Services acknowledges the Traditional Owners and Custodians of Country throughout Australia and acknowledges their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the Elders past, present and emerging.
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