Compliments & Complaints

We take your compliments and complaints seriously because they allow us to serve our customers better. First of all, we ask you to contact us so we can discuss the matter with you and do what we can to help find a solution.

If we can’t figure out what to do, All NDIS service providers in Australia are overseen by the NDIS Quality and Protection Commission. Part of the job is dealing with complaints.

And if you want to find out more you can visit the NDIS Commission website at or call 1800 035 544.

How to make a complaint

Samantha Jenkinson been appointed as Commissioner for The NDIS Quality & Safeguards Commission offices in Western Australia.

The address of the company is Level 1, 200 St. Georges Terrace, Perth, WA 6000.

By clicking this link:, you may view them online.

Further Information

If an Interpreter is required

You may reach us at 131 450 or online at

Use the National Relay Service to get in touch with the Quality and Safeguarding Commision if you’re deaf, hard of hearing, or have trouble speaking.

Visit or call the help line at 1800 555 660 for additional information.

Western Australia Consumer Protection

  • Telephone: 08 6552 9596, or 1300 30 40 54
  • Email:
  • Website:

Commonwealth Ombudsman

  • Telephone: 1300 362 072
  • Email:
  • Website:

Health and Disability Service Complaints Office, an independent and Impartial Statutory Complaints Authority in WA, has been replaced when it comes to complaints about disability providers:


Complaints and enquiries line: (08) 6551 7600

Free call from landlines: 1800 813 583

Fax: (08) 6551 7630


Postal address: GPO Box B61, Perth, WA 6838.

Office address: Level 2, 469 Wellington Street, Perth, WA 6000